Contact us
We are happy to hear about corrections, gaps in a guide, or a question we have not answered. We cannot help with your individual card.
We are an independent guide, not the card issuer. We cannot look up your balance, activate your card, release a hold, issue a replacement or resolve a dispute. For any of those, call the customer service number printed on your card. Please never send us a card number, security code or PIN — if you do, delete the message and treat the card as compromised.
Write to us
Corrections, unclear explanations, or a question our guides do not cover.
We aim to reply within two business days. Please do not include card or banking details.
Card problems go to Joker
Balance, activation, holds, replacements and disputes are handled by the issuer.
Balance and general enquiries: 1-855-288-0926. Always prefer the number printed on your own card — never one from a text, email or search advert.
Reporting fraud in Canada
If you have been targeted by a prepaid card scam, report it to the Canadian Anti-Fraud Centre and your local police, and call the number on your card immediately. Our scam guide sets out the steps in order — speed genuinely matters.
Before you email, check these
- How to check your balance — including every common error
- Card declined? — eleven causes and their fixes
- Activation — and what to do when it fails
- The full FAQ